Support

Tickets go straight to the integration engineers. Before you open one, the reference and the guides answer most of what comes up in a first integration.

Escalation: 24/7 on Operator
Office: Malta
Email: developers@textreach.online

API reference

Every endpoint, every error code and what each one means you have to change.

Open the reference

Guides

Quickstart, delivery receipts and sender registration, written by the people on the tickets.

Developer hub

Community

Threads on real integrations, answered by the four engineers who write the routing rules.

Browse threads

Open a ticket

Whether you want a sandbox key, a route in a market we have not listed, or a second pair of eyes on a failing send, this is the same form. It reaches the same people.

Direct

developers@textreach.online

For anything covered by a signed agreement, use the escalation address in your contract rather than this one.

Registered office

TextReach Technologies Ltd

Level 3, Quantum House, 75 Abate Rigord Street, Ta' Xbiex XBX 1120, Malta

Company no. C 94708 - Malta

checking the gateway yourself

curl https://api.textreach.online/v2/status

{
  "eu-west":  "operational",
  "eu-north": "operational",
  "na-east":  "operational",
  "version":  "2026-06-01"
}

Reporting message abuse or asking to be removed from an operator's list? That is handled separately and does not need a ticket.

Acceptable use policy